Family carers are often expected to understand complex council tax rules, yet clear, accessible information is surprisingly hard to find. Many carers don’t realise they may be entitled to significant reductions — or even full exemptions — simply because the guidance isn’t written with their situations in mind. As a result, thousands of families miss out on support they should have received, sometimes for years.
This factsheet has been created to change that. It brings together the key information carers need in one place, explained in plain language and focused on real-life caring situations. Whether you support someone with a learning disability, autism, dementia, or another long-term condition, this guide helps you understand what you may be entitled to and how to apply. It also highlights common misunderstandings, backdating opportunities, and the types of evidence councils typically ask for.
Our aim is simple: to make council tax rules clearer, fairer, and easier for family carers to navigate — so you can get the support your household deserves.